Refund & Return Policy

All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to Lone Tree Consultants Pvt Ltd

Payments:

For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid either before your departure from your country (for foreigners) or before the commencement of the services. Management personnels hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.

Apart from above in some cases like flight/train bookings, hotels, resorts or homestays bookings during the peak season (Diwali, Christmas New Year), full payment is required to be sent in advance.

Mode of Payment:

Advance payment can be made through Wire Transfer to our bank.

Cancellation Policy:

In the event of cancellation of tour/travel services due to any avoidable/unavoidable reason(s) we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

• 45 days prior to arrival: 10% of the Tour/service cost
• 15 days prior to arrival: 25% of the Tour/service cost
• 07 days prior to arrival: 50% of the Tour/service cost
• 48 hours prior to arrival OR No Show: No Refund

Note: Written cancellation will be accepted on all working days, except Sunday, Any cancellation sent on Sunday’s will be considered on next working day (Monday).

For the Christmas and New Year’s period from 20 Dec to 05 Jan the payment is non-refundable.

In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

Wildlife Safaris cancellation:

All the wildlife safaris booked into any of Indian Wildlife National Park/Sanctuaries are non refundable. Even date change requests will be considered as cancellation and no payment will be refunded/ adjusted against it.